Half marathon for Cathy O’Neill

Dr Gaden will be running the Robin Hood half marathon this year for the Bone Cancer Research Trust in memory of the wonderful Cathy O’Neill. Please read her story as told by her mum below.


Practice telephone delays

Practice telephone delays
We acknowledge patients have experienced delays when telephoning the practice to make an appointment. Many other surgeries also experience similar problems, due in part to the increased demands placed upon modern general practice. An automated call-queueing service was introduced to help manage this; however, due to the volume of calls some patients were held in very long queues, so this service has been temporarily withdrawn.
We are committed to ensuring the best possible telephone service which addresses the needs of our patients. To this end we have consulted with the PPG, and have agreed the following policy which we hope will alleviate demand on the telephone service at busy times:

Help us to help you
• Please use the self-check in at 858; this will free up the receptionists to answer the telephones.
• Please consider booking your GP/Nurse appointment on line. If you have not already registered to use this facility pick up a registration form from the table underneath the PPG board.
• Please order your repeat prescription online or through your pharmacy.
• If you need urgent medical advice, an urgent appointment or a home visit please call the surgery as soon as possible
• However, patients requiring blood results, scan results, medical certificates, with medication queries or any other non-urgent query/concern please call after 10.30am – this will free up the receptionists first thing to address patients with urgent medical problems

We hope you agree with the principle of this policy – to free up receptionists to address urgent medical queries and needs in a timely fashion at the busiest parts of the day. Thank you.

The GP Partners, Victoria & Mapperley Practice

GP+ Nottingham City – extended hours access for patients

Coming Soon…

Evening & Weekend Appointments bookable through your GP practice

From March 2018, patients registered at this practice will be able to access additional routine appointments during evenings and weekends through the new GP+ Nottingham City service.

Appointments will be available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.

Opening hours will be:

16:00 – 20:00  Monday – Friday
09:00 – 13:00  Saturday & Sunday

This will not be a walk-in service. Appointments are required and will be bookable through the reception team at your own GP practice from March onwards.

More information on this service will be coming very soon through your practice.

Appointment system update

Happy new year to all of our patients!

We have been trying to improve the way that appointments are offered within the practice, but understand there have been some frustrations with the triage system.

From January, we are therefore going to revert to phoning at 8am for an urgent appointment which will be booked by the administrative team. We will have a triage list at lunchtime still; if you feel you problem could be dealt with over the phone or would prefer a call back, please ask the administrative staff who will put you on this list.

Examples of problems which can be dealt with easily over the phone include sick notes, prescription queries and some minor illnesses.

On Mondays, due to high demand for appointments, we will continue to run the triage system at both sites all morning for urgent matters.