Coronavirus – practice update

Firstly, I would like to thank all of our patients for bearing with us during what is going to be a very difficult time.
From tomorrow (Monday 16th March), we will be moving towards telephone GP appointments for all problems, routine and urgent. This means the GP can assess whether patients need to come in or not and limit exposure to viruses unnecessarily. As we are expecting to get an increasing amount of phone calls with Coronavirus cases escalating, we would urge you to try and self-care for minor issues as necessary. Do not use the 111 service or phone the GP if you feel well with symptoms suggestive of coronavirus, please self-isolate for seven days. If you feel unwell, call 111 initially as per current government advice.
For the moment, we are continuing face to face Nurse and Healthcare Assistant appointments (for example for blood tests or baby immunisations). However, we would urge you to phone and cancel if you are unwell – please follow the government self-isolation advice as above. Furthermore, it may be possible that your nurse review (e.g for an asthma appointment) could take place over the phone, in which case you can ask reception to convert to a telephone appointment.
It is very likely that you will experience a long wait to get through on the phone at the moment. We can only apologise and thank you for your patience with this. We are set to experience a massive increase in patient demand and very likely staff absence. To put this into context, two out of eight GPs are self-isolating with flu-like symptoms this week. We all have young children and are fully anticipating periods where administrative staff, nurses and GPs are all either covering each other, or working from home.
I am sharing this post on our website and the Mapperley People Facebook page and will continue to update people as needed. Stay safe, stay indoors if needs be, do not “be a hero” and continue working if you have a cough or a fever, look after your elderly relatives and wash your hands.
Thanks again for your understanding.
Dr Lucy Gaden, Victoria and Mapperley Practice