We aim to treat all our patients courteously at all times, and expect our patients to treat our staff in a similar respectful manner. We take seriously any threatening, abusive or violent behaviour against any of our staff, patients or premises. If a patient is violent or abusive they will be warned to stop their behaviour. If they persist, we may exercise our right to have them removed, immediately if necessary, from our registered list of patients. The police will be called if required. This practice enforces a “zero-tolerance” policy.