Our office managers are in charge of reception staff and the smooth running of reception duties, which include the appointment system, repeat prescriptions, registering patients and charges and payment for non-NHS items.
Louise Wheldon – Office Manager at Victoria
Paul Ridgwell – Office Manager at Mapperley
Reception staff can often advise you who you might be best to see for a problem, so saving you time and then need to make another appointment, though there is no compulsion to tell them your reason for attendance when booking.
Our secretarial /administration staff deal with hospital and other referrals, obtaining results, typing letters and chasing queries. They also arrange for the recall of ladies for their smear tests, children form their immunisations and patients who suffer from a chronic disease to have an annual review.
There are numerous background tasks performed by the team on a daily basis.