Appointments
If you want to book online using the patient access website or with the mobile app, please visit our online access page.
https://victoriamapperley.co.uk/online-access-nhs-app
All patients need an appointment. Both Mapperley and Victoria use the same number for bookings & enquiries: 0115 969 1166. This number is for all patients from both surgeries. When you book, the receptionist will ask which practice you wish to attend. Please ensure you do not attend the wrong surgery.
Most of the practice's appointments are now face-to-face. We still offer routine telephone consultations. Please tell the receptionist if you would prefer a telephone appointment.
Our Practice Nurses specialise in many conditions. They can manage most of our patients with long-term diseases such as Diabetes, COPD, Asthma, etc.
So, it is not always necessary to make an appointment with the doctor for an annual review of your disease.
All patients who are on repeat medication should have a medication review once a year. These appointments usually need to be with the doctor. You will need an appointment with the Health Care Assistant for blood tests.
We offer two types of GP appointments:
- Routine GP appointments
- Urgent same-day appointments
Routine GP Appointments
Book routine appointments with reception. These appointments are for medication reviews, planned follow-ups for long-term conditions, etc.
We experience a 2 to 3-week wait for routine appointments at busy times. Please avoid calling between 8-9 a.m. or 2-2.30 p.m. when booking any routine appointment.
Urgent Same-Day Appointments
If you would like an URGENT same-day appointment you should phone or attend the practice at 8 am. We also have a smaller volume of appointments that become available at 2 pm. You may need to wait in a short queue when you call but you will usually get an appointment on the same day you call.
We are normally fully booked after 9 am and 2:30 pm, so please call within these times.
Cancelling your appointment
Appointments can be cancelled at reception during the surgery or by telephone. A link to cancel is also included in your appointment confirmation text message.
You can also cancel an appointment using the NHS app even if you did not book it using the app. See our NHS app page for more information about the app.
Please do not email cancellations. These are not read in time to cancel your appointment or offer it to another patient.