Our nurses are Ruth Richardson, Alex Krasinski and Natalie Coe, supported by Jo Lewis and Maureen Milner, our Health Care Assistants. They offer appointments for issues such as immunisations & travel advice, removal of stitches & dressings and ear syringing.
Our nurses have specialised in many conditions and can manage most of our patients who have a chronic disease such as Diabetes, COPD, Asthma and Hypertension, so it is not always necessary to make an appointment with the doctor for your annual review of your chronic disease.
For blood tests you will need an appointment with the Health Care Assistant.
Practice Manager – Currently Recruiting
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Deputy Practice Manager – Gill Crawford
Gill works alongside Nazia to ensure the smooth running of the practice. Gill leads the Office managers and administrative staff, she also works alongside the Practice Manager with respect to the patient recall process.
Office Manager – Stewart Bailey
Stewart is responsible for the day to day operational management of the general office and for managing patient related services such as appointments and complaints.
Receptionists / Administrators
Reception staff can often advise you who it’s best to see for a problem, so saving you time needing to make another appointment. The reception team are asked by the GPs to obtain a basic understanding of the patients needs. For this reason they will usually ask you for some basic details to ensure you are directed to the appropriate clinician or service as quickly as possible.
Our secretarial /administration staff deal with hospital and other referrals, obtaining results, typing letters and chasing queries. They also arrange for the recall of ladies for their smear tests, children form their immunisations and patients who suffer from a chronic disease to have an annual review.
There are numerous background tasks performed by the team on a daily basis.
The midwife will look after you during pregnancy, childbirth and for a short time after birth. Newly pregnant women need to make a ‘booking appointment’ with the midwife at the surgery reception. The midwife will then contact you by telephone.
Clinics for women who usually attend the Victoria Health Centre are held at the St Ann’s Children’s Centre, off Woodborough Road. Clinics for women who usually attend the Mapperley surgery are held at the St Ann’s Health Centre on the Wells Road.
The practice are currently offering the Pertussis vaccine to all our expectant mothers from 20 – 32 weeks of their pregnancy. Please ask at reception or discuss with your Midwife and protect your baby from whooping cough.
For further information please visit www.nhs.uk/vaccinations
Our Health Visitor is based at the St Ann’s Health Centre. She is a nurse who has had special training to help you and your family stay well, and has a special interest in young children. She attends the weekly child health & baby clinics at each surgery. She can be contacted at St Ann’s Health Centre: 0115 883 8700.
We help the University of Nottingham to teach their medical students who are training to become doctors. We will sometimes ask you to allow a student to sit with the doctor during your consultation. We will be very grateful if you allow this, but we understand that sometimes you may prefer not to have a student present. Please let us know if this is so. We will respect your wishes and the care you receive will not be affected.
The district nurses work alongside your GP to provide skilled nursing care in your home. They may be contacted 24 hours a day, seven days a week at Sneinton Health Centre: 0115 883 8600.
Dr Gaden is a qualified GP Trainer. This means that we should usually have a GP Registrar within the practice. GP Registrars are fully qualified doctors who are training to become GPs. They see patients independently with supervision from their trainer.
Our current GP Registrars are Dr Lamiaa Elkalaa, Dr Shaker Choudhury, Dr Ayesha Akhter and Dr Elayne Keuk-Kim. They see patients across both sites.
Victoria and Mapperley Practice is now part of the Nottingham City East Primary Care Network (PCN). As part of being a PCN our patients have access to an additional workforce, which will expand over the coming years. These additional roles include team members such as Pharmacists, Social Prescribers and Physiotherapists:
Clinical Pharmacist - Bhav Mehta
Bhav works with us on Monday’s and Wednesday’s and is currently working with the GPs to support our patients with their medication reviews. Bhav is also involved in some of the administrative work relating to medication.
Social Prescriber - Gemma Rogers
Gemma can support patients with social care issues, give guidance on how to access areas such as welfare rights, debt advice and food banks. She is also very aware of what is happening in the community that could support patients of Victoria and Mapperley Practice.
Physiotherapists - Javeria Pasha, Nneka Osuji, who both hold clinics and Tinu Peter who hosts a telephone clinic.