8th October – Apologies to anyone who is trying to get through via telephone today. Due to unforeseen staff absences we have a reduced number of receptionists answering the phone, whilst also dealing with patients at the desk. The number of calls coming through to the practice remains extremely high and significantly more than ever before. Our average waiting period on the telephone today is much higher than usual for which we are very sorry.
Update: 22nd September 2021
Please be aware the Practice telephone number for both sites is 0115 969 1166. We have aligned our telephone system to ensure that the Victoria health centre has the same call queuing and recording functionalities.
We realise that the lines are still extremely busy, especially during the first 30 – 60 minutes each day. We aim to ensure that there are 5 or 6 receptionists across both sites answering these calls during this busy period. The telephone system has been set up to allow up to 15 patients to wait in the call queue. The team are working very hard to answer these calls as efficiently as possible. Thank You.
Victoria and Mapperley Practice will be giving flu vaccinations as normal this year. There has been a delay to our delivery of vaccines, however we are due to receive these at the start of October. We are now taking bookings so please feel free to give us a call or book on-line. Anyone who is 50 or over, pregnant, or in an at risk category (including those with diabetes, asthma and other chronic conditions) will be eligible.
The Practice will be closed during the afternoon of Tuesday 5th October for staff training, specifically in relation to the COVID booster programme, for which we plan to be involved. Our phone lines will be diverted to our out-of-hours service for any urgent issues. We apologise for any inconvenience caused by this closure.
Please also visit our Facebook site for the latest updates: https://www.facebook.com/VictoriaandMapperleyPractice/
All adults aged 18 or over can book their vaccination by calling 119 or visiting http://nhs.uk/CovidVaccine
Those who have a query regarding their 2nd vaccination should call 0115 883 4640.
In Nottingham and Nottinghamshire, a few different health and care organisations including hospitals, GP practices, care homes and others are working together on the Covid-19 vaccination programme.
About the Practice
The practice has been providing general medical (GP, family doctor, primary care) services in Nottingham for over ninety years. Currently we look after nearly ten thousand patients, registered with the National Health Service.
We see patients at two surgeries.
- The Victoria Health Centre is in the city centre, behind the Victoria shopping centre on Glasshouse Street [map].
- The Mapperley surgery is on the Woodborough Road, near the main shopping area and opposite the Texaco garage [map].