Comments and complaints

If you have any comments, suggestions or complaints about the service we provide, please write or speak to one of the doctors or a member of the management team.

If our service falls short of your expectations and you have a problem or wish to make a complaint we give the following undertaking:

  • We will acknowledge your complaint, in writing within two working days
  • We will make a written response within two working weeks from the acknowledgement
  • We will offer to discuss your complaint with management
  • We will offer you the opportunity to discuss your complaint with a doctor
  • If, despite our efforts, you think your complaint has not been dealt with adequately, we will advise you how you may pursue your complaint elsewhere

Contact the patient experience team

Patient Experience Team
Civic Centre
Arnot Hill Park
Nottingham Road

If you would like further information please follow the link to the ICB website:
Patient Experience and Complaints - NHS Nottingham and Nottinghamshire ICB

Contact the practice directly

Victoria and Mapperley Practice
Glasshouse Street