Comments and complaints

If you have any comments, suggestions or complaints about the service we provide, please write or speak to one of the doctors or a member of the management team.

If our service falls short of your expectations and you have a problem or wish to make a complaint we give the following undertaking:

• We will acknowledge your complaint, in writing within two working days
• We will make a written response within twenty working days from the acknowledgement
• We will offer to discuss your complaint with management
• We will offer you the opportunity to discuss your complaint with a doctor
• If, despite our efforts, you think your complaint has not been dealt with adequately, we will advise you how you may pursue your complaint elsewhere